06-03-2023 07:14:08 AM 4574
Shipping

The U.S.A. Nationwide and coast to coast (sorry not Hawaii, Alaska, or International delivery yet). The shipping fee varies depending on your cake order and goes to our shipping providers (FedEx/UPS) for 2-Day Express Air or faster shipping which allows for your package to arrive on or near the delivery date you selected for maximum freshness. Additional charges such as an overnight fee ($10) and/or sometimes a Saturday ($10) fee may be included, depending on the day of your preferred delivery date. The shipping fee is added at the end of the checkout process and can be previewed before submitting an order.  

Unfortunately, we cannot deliver to a P.O. Box, A.P.O./F.P.O., or military address as typically only the United Postal Service is allowed to get to these specialty addresses. FedEx is our shipping partner which allows us to offer on-date delivery. Sometimes they can deliver to specific addresses for military bases but that address is offsite, so please double-check with the site for that information if required.

Orders are set to arrive on time and are typically shipped 1-3 days prior to the date you selected. You will receive a tracking email when the item has shipped out or sometimes a few days earlier for advance notice. 

We understand the importance of gifts arriving by the selected delivery date. The smiles, the awe, and the surprise is the reason we fulfill orders by the date specified. We'll do everything in our power to ensure on-time delivery.

Please double-check your delivery date and address during checkout to make sure both are correct. Very rarely there are FedEx/UPS shipping delays which will be investigated, if these delays do happen we are happy to refund the shipping cost on the order or find other amicable resolutions.

For any issues due to emergencies or severe weather conditions that affect all packages in the delivery area, we cannot be held responsible for uncontrollable events as FedEx/UPS considers these indisputable. Insufficient/incorrect addresses are also the responsibility of the sender, so please double or triple-check the delivery address correctly as this is out of our control.

Yes! We now offer to ship to multiple addresses with our Cake Explosion Boxes. Once you are done creating your first item, you can select "Add Another Gift Box" which will add your first item to your shopping cart and refresh the page so you can begin working on your next gift. As you go through the check out you may click "Multiple Recipients" to enter a different shipping address. Each gift box is shipped separately so there is a shipping fee per gift but this goes directly to the cost of shipping the additional items even if they are going to the same address.

Bundled items cannot be modified. Once you add your item to your cart you can no longer make any changes but you may remove the existing item and go back to step one to recreate your order.

We have extensively tested our shipping methods and cakes will arrive ready to eat and do not need any refrigeration but if you would like to save them for later we suggest freezing them to extend the shelf life. Only our large full-size cakes will arrive cold or frozen with dry ice and dry ice handling instructions due to the nature of their size and ingredients used.

When you click the delivery date field, a calendar will pop up. Simply select a date from the calendar to proceed. Processing your order takes two to three days, so it is best to choose a delivery date at least a few days in advance to anticipate any delay.

We do not offer same-day delivery. Overnight orders can be done provided they are placed before 2:00 PM (PST) at least a day before the event. The time of delivery is not guaranteed.

The delivery window is between 9 AM to 8 PM depending on the shipping location. We are unable to guarantee an exact time of delivery as this will depend on the route of the delivery driver on that day. While most packages are delivered earlier in the day and the recipient should get it when they normally receive packages from FedEx/UPS, we cannot guarantee a specific time.

We strongly advise researching the institution's shipping policies beforehand to ensure that you can include all necessary information required by said facility (i.e. delivery addresses that differ from the business address, and/or apartment, dorm room, college mailbox, suite, and house numbers). Send a cake will not be liable for a failed delivery due to incomplete or wrong information.

If the failed shipment is caused by a severe weather condition, uncontrollable situation, or due to an error by the purchaser or recipient, including but not limited to, an incomplete or incorrect address given upon submission of the order, receiver not in, special shipping instructions made at the request of the recipient (such as the recipient created a pick-up arrangement with the carrier but did not pick up within 5-7 days), refused deliveries, or orders left out and either stolen, ruined or damaged after delivery, we cannot refund or replace the shipment.

You will receive a confirmation email right after we place the order. Please read thoroughly and make sure the information entered is correct. FedEx or UPS charges $19.50 for incorrect address changes or corrections. Make sure to check the order confirmation email immediately and inform us should there be any address correction, as it must be done immediately. If the gift is not yet processed, we can update the shipping address. Please reach out to our Customer Service Team so we can assist you.

Once a label is created or the gift is FedEx/UPS, we can help you request a change address but may have to pay the corresponding change fee.

General

Nope! Our butterflies are made with paper but do flutter out of our gift boxes on their own when the gift boxes are opened. Results may vary.  🦋

Yes! Please check HERE for the instructions to reload your Billionaire Box™🙌

*ALLERGY INFORMATION: Unless otherwise noted, products contain milk, wheat, soy and egg, and were produced on equipment that processes peanuts, almonds, hazelnuts, pecans, and walnuts. Our facility is not Gluten Free.
Please refer to our Nutritional & Allergen Information page for additional details.

Although we do not specifically have a military discount, we do have coupon codes that periodically go out, please sign up for our email and/or SMS lists to be sure not to miss them.

There are many ways to order with us—just choose the way that works best for you.

  1. Browse the Send A Cake website to personalize your wonderful gifts.
  2. Speak to one of our sweet customer representatives at (206) 709-5001 who are so excited to help you choose the best gift and help you place an order. We may be busy helping another customer so please leave a voicemail and we will call you back or correspond via email for the fastest communication.
  3. You can also check out Send a Cake gift via Amazon and Etsy.

Please note that modifications can only be made before the order is processed. If the order has not been processed, we will do our best to accommodate your request but orders must be placed correctly to avoid any issues. Once an order is processed and a shipping label is created, we are no longer able to accommodate modifications.

Satisfaction for you and those who receive your gifts is our priority. If you need to cancel your order please reach out to our Customer Care Team at hello@sendacake.com. We will try our best to stop the order but can only cancel orders that have not yet been processed and do not have a shipping label created. Due to the customized nature of each gift, please note that once processed all sales are final and this would include any orders placed 3 days or less before the delivery date.

Due to each package being specially created for every recipient upon ordering and the main product being a food-based item, we cannot offer exchanges or accept returns. Should there be an issue with your order, please contact our Customer Care Team at hello@sendacake.com within 30 days of purchase for an amicable resolution.

Yes. Send A Cake maintains PCI compliance to incorporate today's highest safety standards during every payment transaction. You can shop in confidence knowing we have appropriate security measures in place to protect against the loss, misuse, or alteration of information that we have collected from you.

The security symbols on our site help identify our security.

During checkout, you will know you're on a secured page when the URL begins with HTTPS. The "s" stands for "secure" For example https://www.sendacake.com.

If an item is not in stock, pulled out, or does not show on the website, it is not available. You are welcome to add your stuff to the box by sending it to yourself first so you can open the box without triggering the explosion by securing the sides of the box with a rubber band or ribbon. Just be careful not to overdo it.

Our cakes and boxes do not explode (that sounds dangerous! ). We call our box style "Explosion Box" which refers to the panels of the box collapsing outwards once opened. You may select the additions we offer to the box to give it more of a fun surprise effect such as candies and faux flowers loosely falling out when opened or our Flying Butterfly Surprise which will have paper butterflies fluttering out of the box. Results may vary.

Route Shipping Protection

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes 

In both cases, the Route Premium cost will not be refunded 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection

Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered 
  • Please note, some order issues may require a police report to be filed

Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here